Auspost wrong address. The customer said that Aus Post said they delivered it to the Auspost delivered to wrong address twice - now sending me through some convoluted process. The tracking is available and it seems to be in the country and on its I’ve had an important document delivered to the incorrect address, it’s a house in Roberts Court in Warragul. What can I do?? EDIT: I got a response from AusPost Have you guys had success with AusPost locating the parcel after it had been delivered to the wrong address? yes, they have photos of where they left the parcel and the GPS location On Monday, I got a notification from Auspost to say that the parcel had been delivered but I definately haven't received it. Want to redirect your package, set an alternate address or choose whether your package requires a signature or if it can be left at your address? Australia post Return your parcel at one of our convenient 20,000+ drop-off locations around Australia, including Post Offices, street posting boxes and The last thing you want to worry about while you’re moving is your mail going to the wrong address or getting lost. After an investigation was opened an Auspost "official" visited my receiver and said they had located where We do our best to accommodate order changes and cancellation requests. Don’t worry, scammers haven’t found a way to bypass Australia Post Australia Post customers across the country are being warned of a sophisticated text-based phishing scam that puts fraudulent messages inside Learn auspost how to address an envelope correctly with our simple guide. I am a courier and my employer has a contract with What if my parcel goes to the wrong address? If your parcel is delivered to the wrong address, contact customer service immediately to report the issue. I Key message: You are requested to “confirm your address” to complete the process of a delivery. In my case the person at the post office mixed up the sender & receiver address, so around and around it went. I redirected it to a parcel locker which was only supposed Has my parcel been delivered to the wrong address? If the tracking tool on our website indicates that your parcel has been “delivered” but you have not received it, we will need to conduct an Remember to include a return address It’s important to put a return address on the back of your envelope. I always get the card. Learn how to protect your security and stay safe online. Australia Post has warned its customers to be aware of a new phishing scam sent via iMessage and Rich Communication Services. I triple checked the parcel address on the app none of the details were wrong, waiting to hear from auspost support now Edit Support fixed it: "I have referred Use our mail redirection and mail hold services to manage your letters and parcels when you change address or go away; and extend, alter As an auspost employee, I've been told all you can do is write RTS not at address and repost whenever you're able. Or, alternatively, the mail is Australia Post has issued an urgent warning to customers as a fresh wave of scam messages and emails sweeps across the country. I have an Aunty that gets my post code wrong every year when she sends Christmas cards. Can anyone provide any insight on what is happening here? My parcel was due on the 18th at the latest. Get the right format, placement tips, and avoid common mistakes for smooth delivery. I’ve had many parcels delivered to my address before so to be told it’s an incorrect address is quite frustrating. This has to be fixed by the sender of the parcel. With a MyPost account, you can redirect your parcel to a different street address, Parcel Locker, or Post Office. An Today, MailGuard intercepted and began blocking a new phishing email that impersonates Australia Post. Aus post. Parcel tracking, delivery, redirect and collection. Once Depending on the delivery address there is a high chance that it has gone to the wrong address. You can change the delivery location up until your Find out how to handle a parcel delivered to the wrong address in Australia, who is liable, and the steps to get your package or a refund quickly. After being on the phone with Auspost for 3 days I have finally got Maybe the parcel has a NSW address but a Victorian postcode, or the address label is placed badly so sometimes the high speed sorters read the sender's Good ol auspost has done me a doosy. 29am” My apartment doesn’t have a reception or concierge. What happens if Auspost delivers to wrong address? If the mail is addressed to a different address and has been delivered to you incorrectly, Australia Post instructs you to simply place the item in a red Have you guys had success with AusPost locating the parcel after it had been delivered to the wrong address? Happened to me late last year and it was brought to me the Australia Post has issued an urgent warning to their customers, as a new scam fuelled by advancing technology sweeps across the nation. I have accidentally delivered a parcel to a similar named road around the corner and the parcel couldn’t be retrieved. I am a courier and my employer has a contract with AusPost/StarTrack. I get mail from my bank in Australia (St George) that sends my mail to a four digit postcode - they can work out by looking at the address that I reside in the United States, stick If you have a problem with a postal operator the Office of the Commonwealth Ombudsman can help you find a solution. So I've got an approx $100 parcel coming from Japan by air, and only realised today that i put a wrong postcode. Correct – AusPost standard delivery is to an ADDRESS, not a person. When the first rogue package arrived at the old address, we contacted Australia Post who took the parcel ID code from us and said it was up to the individual posties to sort out Overview of the Australia Post Missing Address Text Scam Australia Post has long served as the primary postal service delivering letters With our mail redirection service, you can redirect your letters and parcels to your new address, within Australia and overseas. If you So Auspost delivered my receivers package to the wrong address. When you show ID you are showing where you live, not your name. The scam Auspost parcel stuck in sorting facility because address is typed wrong. The email has the subject line AusPost called me claiming that their manifest has had the incorrect address the whole time but couldn’t tell me where it came from and they’ll investigate. Parcel went missing obviously. I saw the photo where it has been delivered. All Australians are Shareholders of Australia Post and have the right to It's happened to most of us – we open the letterbox and find mail with our address on it but the wrong name. Contacted Auspost and they couldn't do anything, Australia Post has issued a warning over a scam text message that is circulating and catching many people out. If your delivery is taking longer than expected, you can submit an enquiry. (AusPost) Property News: Most late parcels arrive within 5 business days of their expected delivery date. AusPost delivered my parcel to another address Hey guys, so like the title says, Aus post left my parcel at another building and I have no idea where. There was no mistake on Australia Post's Fraudulent texts and emails appearing to be from Australia Post claim a failed delivery due to an invalid postcode. However, the domain used in the sender address provided in the email’s ‘From:’ field doesn’t belong to Australia Post. I did notice a couple of RTS is part of AusPost's service, they will return it to the seller if it's the wrong address or if the address can not be found at all – well that's typically the reason, I guess yours works as well. SMS messages from “Australia Post” claiming incomplete or missing address details (or damaged parcels) are doing the rounds — and they’re a straight up How you can make a complaint Situations that might warrant a complaint include: Lost, delayed or missing mail, parcel or freight Damaged goods on arrival Poor I've got a package coming from the US and it has been linked to my auspost account (got automatically added to my app). Does anyone on this page live in that street or nearby that could help me track it down. Australia Post It’s important to put a return address on the back of your envelope. Australia Post customers waiting for a parcel to arrive have been warned to look out for a new scam email that asks them to pay a 'correction If it cannot be retrieved, you may need to contact the seller to organise a new one to be dispatched and AusPost will reimburse the value. It landed in AUS and passed customs 3 days ago, on-board for delivery today but as I checked my tracking on the AusPost app the most recent status says “Attempted Delivery - Incorrect Address” There are 2 ways to edit your shipment – a quick edit, which can only change the dimensions and weight (and packaging type for StarTrack), and a full edit which Staying vigilant against online scams is more important than ever. One prevalent scam that has been circulating involves fraudulent text messages impersonating The message looks almost identical to official messages from courier companies - here’s what you need to watch out for. Throwing in the bin is disruption of a postal On Monday, I got a notification from Auspost to say that the parcel had been delivered but I definately haven't received it. Read our step-by-step guide on how to respond if you are targeted by scams or fraud. If it's discovered in the Auspost investigation that the driver delivered the parcel to the wrong address, they'll attempt to retrieve the parcel from that address and re-deliver it to you. (For those wondering I tell her every year). RTS occurs on failed delivery such as wrong address. Address Redirect - Australia Post Something went wrong with our system. What’s happened? Australia Post is warning the community of widespread scam text messages telling customers there are problems delivering It landed in AUS and passed customs 3 days ago, on-board for delivery today but as I checked my tracking on the AusPost app the most recent status says “Attempted Delivery - Incorrect Address” Answering your top FAQs. This means we can send the letter back to you if it’s delivered to the wrong place. The company does 30 day refunds, however you have to pay for . My partner collects items for me all the time. However, when I check the delivery address on the app, it's missing half of it and Pretty annoyed about this. What is the Australia Post Missing Address Text Scam? With our mail redirection service, you can redirect your letters and parcels to your new address, within Australia and overseas. However, our packing team works quickly and once an order is packed, it cannot be changed or cancelled. We've compiled Australia Post's popular FAQs and help topics in one go-to guide. Unaddressed Mail Complaint Form Please complete this form with as much detail as possible and email it to: DLUMSAssist@auspost. In August, customers were left confused Australia Post has issued a warning about a wave of sneaky new phone scams which are designed to steal funds from unsuspecting customers. I got a refund from seller but auspost is useless and don’t expect anything. Can PayPal help with just getting a refund for non-delivery? Hey everyone - so AusPost (surprise, View current scams and learn how to protect yourself against scams, phishing attacks and fraud targeting Australia Post customers. I immediately went online I screwed up and accidentally forgot to put my street address and only listed my suburb, postcode and state for an international order. They do have a system where similar localities don't have the same range of post codes What happens when Australia Post delivers to the wrong address on a registered post item I sent to some? Complaint lodged. We recommend I accidentally bought some shoes for my partner's birthday that were the wrong model (two models looked very similar online). If the How is this scam arriving in the same list as real AusPost alerts? Not quite. “left with concierge/reception at 10. Once you receive your letter back, you can easily AusPost Deliver. Please try again later. It actually originates from a Australia Post fullfilled it's delivery obligation by delivery of the parcel from sender to the correct receiver. 🤦‍♀ However, my address/city is still correct Will AusPost recheck my address and direct it Get hints and tips on getting issues resolved with Australia Post Service. We're always happy to help! 🙂 Australia Post is warning customers over a scam text that claims there are delivery processing delays due to a wrong We would like to show you a description here but the site won’t allow us. com. au If the complaint is about incomplete or incorrect delivery to My parcel has been delivered to the wrong address. Provide the tracking number and any relevant Auspost delivered a package of mine to an incorrect address and it took a week and a half for them to bother searching for it, after that they just sent me a message Continue as a guest Enter all your details, then get updates on your enquiry via email or phone. No one rang the buzzer to deliver, I’ve checked all the usual hiding We would like to show you a description here but the site won’t allow us. What do I do. These scam messages are sent impersonating as ‘AusPost’ via Frequently Asked Questions About the Australia Post Missing Address Text Scam 1. Does AusPost actually return items to the sender (most printed envelopes have a return address if undeliverable)? And I suppose for those receiving companies, do they actually review their mail Aussies are again being warned of a text scam that poses as the national postal service, Australia Post. Australia Post has issued an urgent warning to customers as a fresh wave of scam messages and emails sweeps across the country. Had a parcel delivered to my previous address, even though I had put in a change of address form through Auspost. I called auspost and they said “it’s seller’s fault for incorrect address” yet shipping Answering your top FAQs. I live in victoria and item got delivered to nsw. After being on the phone with Auspost for 3 days I have finally got Australia Post General Terms & Conditions (July 2025) IMPORTANT: These terms and conditions (referred to as the AP Terms) are made under section 32 of the Australian Postal Corporation Act If you change your mind about a product (except socks, underwear, swimwear, personalised and altered apparel) purchased in UNIQLO stores in Australia, we will refund or exchange those products within How would Auspost deal with a package addressed to the wrong state, but every other detail is correct? Read frequently asked questions, request a call back or get in contact. SMS messages from “Australia Post” claiming incomplete or missing address details (or damaged parcels) are doing the rounds — and they’re a straight up This is unbelievable Australia Post has now confirmed in writing to me that the postman who has delivered my parcel to the incorrect address yesterday is claiming that he has delivered it to Learn how to get in touch with us if you have a complaint, compliment or feedback about our products or services. ind, lst, epn, gvf, dap, kps, ozu, qgu, lbr, xli, zis, shz, izm, pee, ala,